Patient News
If you have Jewish ancestry (at least one Jewish grandparent) you can now be tested for gene faults in the BRCA genes using a simple saliva test. Find out more and register for the test here: NHS Jewish BRCA Programme
This programme is self-referral only. There is no need to contact your GP surgery. For questions or support, call the genetic counselling hotline 020 3437 6001
This service is provided by the NHS in collaboration with Jnetics and Chai Cancer Care
If you have Jewish ancestry (at least one Jewish grandparent) you can now be tested for gene faults in the BRCA genes using a simple saliva test. Find out more and register for the test here: NHS Jewish BRCA Programme
This programme is self-referral only. There is no need to contact your GP surgery. For questions or support, call the genetic counselling hotline 020 3437 6001
This service is provided by the NHS in collaboration with Jnetics and Chai Cancer Care
Our surgery has been working hard to improve access to GP services and raise the bar on patient experience and satisfaction and thank you for working with us to improve feedback.
The Annual GP patient survey has been launched for 2024. This is a national survey commissioned by NHS England. A small selection of patients from every GP practice is contacted by research company Ipso, with an invitation to complete a survey about their GP practice, either online or by post.
Patients are chosen at random; the GP practice has no say who gets to take part in the survey and will not know who has been invited to take part. Results of the anonymous survey are published in July 2024.
We would ask if you received an invite to this survey that you respond, so the practice gets an accurate result of what our patients think regarding our practice and services.
Kind Regards
Dr Raj Bhargava / Dr Rod Clark
Our surgery has been working hard to improve access to GP services and raise the bar on patient experience and satisfaction and thank you for working with us to improve feedback.
The Annual GP patient survey has been launched for 2024. This is a national survey commissioned by NHS England. A small selection of patients from every GP practice is contacted by research company Ipso, with an invitation to complete a survey about their GP practice, either online or by post.
Patients are chosen at random; the GP practice has no say who gets to take part in the survey and will not know who has been invited to take part. Results of the anonymous survey are published in July 2024.
We would ask if you received an invite to this survey that you respond, so the practice gets an accurate result of what our patients think regarding our practice and services.
Kind Regards
Dr Raj Bhargava / Dr Rod Clark
Extended hours Appointments
Evening and weekend appointments are available with GPs and other healthcare professionals for people who find it difficult to take time off work or have other commitments during daytime hours.
The following evening and weekend GP appointments are available for our registered patients living in Slough
New Venue: Crosby House Surgery, 91 Stoke Poges Lane, Slough, SL1 3NY
Opening Times
Monday to Friday 18:30-20:00
Saturday 09:00-17:00
Appointments are pre-bookable through your usual GP surgery. There are a range of clinical appointments available with GPs, nurses, healthcare assistants and phlebotomy clinics (blood tests).
Extended hours Appointments
Evening and weekend appointments are available with GPs and other healthcare professionals for people who find it difficult to take time off work or have other commitments during daytime hours.
The following evening and weekend GP appointments are available for our registered patients living in Slough
New Venue: Crosby House Surgery, 91 Stoke Poges Lane, Slough, SL1 3NY
Opening Times
Monday to Friday 18:30-20:00
Saturday 09:00-17:00
Appointments are pre-bookable through your usual GP surgery. There are a range of clinical appointments available with GPs, nurses, healthcare assistants and phlebotomy clinics (blood tests).
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
Please click the link below to download the NHS App.
Please click the link below to download the NHS App.
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
Join our FREE workshops and understand - the benefits of being online by learning how to:
• use a smart device with ease & confidence!
• trust the internet by doing simple searches, booking appointments and navigate Apps!
• use the internet safely and securely!
Please click to register. - Digital Buddies - The Slough Hub
Tel: 01779400755
Email: contact@thesloughhub.org
Website: www.thesloughhub.org
Join our FREE workshops and understand - the benefits of being online by learning how to:
• use a smart device with ease & confidence!
• trust the internet by doing simple searches, booking appointments and navigate Apps!
• use the internet safely and securely!
Please click to register. - Digital Buddies - The Slough Hub
Tel: 01779400755
Email: contact@thesloughhub.org
Website: www.thesloughhub.org
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
FREE health and wellbeing classes led by local Health Professionals including Health Visitors and Midwives, for families who are pregnant, have a child 0-2yrs to support giving you and your child a healthy start
For more information or to speak to a member of the team call 01753 373464 between 9am – 5pm, Monday – Friday.
You can also book online.
FREE health and wellbeing classes led by local Health Professionals including Health Visitors and Midwives, for families who are pregnant, have a child 0-2yrs to support giving you and your child a healthy start
For more information or to speak to a member of the team call 01753 373464 between 9am – 5pm, Monday – Friday.
You can also book online.
Monday 19 September, the date of Her Majesty Queen Elizabeth II’s State Funeral, will be a national bank holiday. As a result, the surgery will be closed.
If you have an appointment booked with us for Monday we will contact you to make alternative arrangements. Please bear with us while we contact patients individually – do not call us direct.
If you need health support over the weekend or during the bank holiday visit https://111.nhs.uk/ or call NHS 111. You will be directed to the most appropriate health service in a timely and safe way.
Thank you for your patience and understanding during this time.
Monday 19 September, the date of Her Majesty Queen Elizabeth II’s State Funeral, will be a national bank holiday. As a result, the surgery will be closed.
If you have an appointment booked with us for Monday we will contact you to make alternative arrangements. Please bear with us while we contact patients individually – do not call us direct.
If you need health support over the weekend or during the bank holiday visit https://111.nhs.uk/ or call NHS 111. You will be directed to the most appropriate health service in a timely and safe way.
Thank you for your patience and understanding during this time.
Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual.
Unless it’s an emergency remember there are lots of alternatives for you to make use of:
- Visit your local pharmacy
- During the day contact your GP practice via online consultation or phone
- Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
- For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.
Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.
Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual.
Unless it’s an emergency remember there are lots of alternatives for you to make use of:
- Visit your local pharmacy
- During the day contact your GP practice via online consultation or phone
- Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
- For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.
Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.
The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.
Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.
Read the infection prevention control guidance for further details.
The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.
Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.
Read the infection prevention control guidance for further details.
The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111 https://orlo.uk/MYet4.
The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111 https://orlo.uk/MYet4.
Advice in your region:
England | Scotland | Wales | Northern Ireland | Ireland
Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.
Advice in your region:
England | Scotland | Wales | Northern Ireland | Ireland
Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.