Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager in writing.

Access to Records

In accordance with the General Data Protection Regulation 2018, patients are entitled to request to see their medical records without any administration fee. No information will be released without the patient consent unless we are legally obliged to do so.

Patient Advice and Liaison Service

PALS act on behalf of their service users when handling patient and family concerns. They liaise with staff, managers and, where appropriate, other relevant organizations, to negotiate speedy solutions and to help bring about changes to the way that services are delivered.

PALS will also refer patients and families to local or national-based support agencies, as appropriate.

Telephone: 01753 636808



Address: King Edward V11 Hospital, St Leonards Road, Windsor, Berkshire SL4 3DP

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Infection Prevention Control

To view Herschel Medical Centre's Annual Infection Control Statement, please click on the link below:

Infection Control Annual Statement 2019

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