Mutual Responsibilities

Our Responsibilities

We aim to provide the best care for every patient, regardless of age or state of health. You will be treated with courtesy and respect. Your treatment remains confidential.

For non-urgent conditions you should be able to see a Doctor, Nurse Practitioner or Nurse within 2 working days. For urgent conditions patients will be seen on the same day. Emergencies will take priority over existing appointments, and at the Doctors discretion will be seen immediately.

If you cannot get to the surgery and need to see a Doctor urgently we will arrange for you to be visited at home outside normal surgery consulting times.

We will explain the likely effects of drugs and review long-term medical needs as necessary. If we think you need a second opinion, we will help you get one.

We have the right to remove patients from our list if there is a breakdown in the relationship, or if patients continually ignore their responsibilities to the practice staff and other patients.

Patient Responsibilities

We expect you to follow our advice.

You will be asked to see another GP if the particular GP you have requested is unavailable.

It is important that you notify the surgery if you are unable to keep appointments. Continuous failure to attend with no prior cancellation could result in you being asked to register with another practice.

Please do not call outside normal surgery hours unless you perceive it to be a real emergency.

You have the right to leave our lists and register with another practice if you are unhappy with our services. You may also complain to our Practice Manager or to any of the Doctors. A copy of our complaints procedure is displayed in the waiting room for your reference. The practice has a zero tolerance policy regarding any verbal or physical abuse towards any member of staff or patient. Patients are reminded that it is expected that all parties are civil and courteous at all times.

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