Contact Details

Telephoning the Surgery

Our telephone system will give you options to select the right department to help meet your need. Please be aware that at times the surgery lines are very busy between 08:00 – 11:00 each day. If you encounter a continuous ringing tone, please continue to hold as your call will be answered as soon as possible. Our telephones during this time are manned constantly by 3 members of staff.

  • Option 1 - All Appointment Enquiries
  • Option 2 - Prescription Queries
  • Option 3 - Medical Secretaries
  • Option 4 - Opening Hours


The surgery has an email for you to make contact with the Patient Services Team. Please note this is for NON URGENT enquiries and is NOT for appointment bookings. It will assist and cover the following requests:

  • Informing the surgery that you need to cancel an appointment
  • Informing the surgery of an address / mobile / landline / email address has changed (Please note that if you have any pending hospital appointments, you will also need to inform the provider separately to ensure their contact details held for you are correct.)
  • To request a medical renewal certificate for a co-existing medical condition
  • To make a general NON medical enquiry.

The email account will be checked between 9am - 6pm Monday to Friday. The team will endeavour to answer you email within 24 hours during the above times. Email us:


Address book Address

Herschel Medical Centre
45 Osborne Street

Telephone Numbers Telephone Numbers

01753 520643
Out of Hours:
Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website